Telephone Training and Email Etiquette

It is an acknowledged fact that customer service teams that project a positive image on the telephone, through properly addressing callers, resolving issues effectively and communicating a sense of professionalism, translates into higher revenue, lower customer turnover and reduced stress on your customer contact team.

Our consultants can train your team to bring their most positive personal attributes to their telephone interactions… and create more business opportunities. In addition, they can advise teams and managers on appropriate email etiquette — a must for every business that communicates with their customers electronically. 

Call Speech Fitness …We have the strategic insights to drive your critical internal and external communications solutions.